Customer satisfaction is our #1 priority.

At Olan Mills, we know the success of our business is contingent on the ability to meet and exceed our customers' expectations. In order to meet these expectations, we must share common goals. These goals are expressed below in the Olan Mills Customer Service Pledge.
OUR PLEDGE
We pledge to give our customers the most professional service available in the industry.
We pledge to create an environment that allows for a positive experience from the time the agreement is signed, through the photography sessions, culminating with the directories being delivered.
We pledge to provide the highest quality products possible while creating lifetime memories for our customers.
MARKETING PLEDGE
I pledge to be your contact from the time we agree to photography dates until the directories are delivered.
I pledge to properly prepare, guide and direct your sign up process.
I pledge to be available during the photography days for questions.
I pledge to guide your directory design through completion in a timely basis.
I pledge to make a final visit after the directories have been delivered to ensure your satisfaction.
I pledge to work with the photography team to ensure the satisfaction of the customer.
PHOTOGRAPHER'S PLEDGE
I pledge to arrive on location with ample time to be completely set up and ready to start 15 minutes before the first appointment.
I pledge to set up for the safety of the membership and the photography team.
I pledge to have the photography location properly marked.
I pledge to use my professional skills to make each customer feel as if they are my only customer, starting with a positive introduction and having them leave with the feeling they have created a memory.
I pledge to work with my Portrait Sales Consultant to ensure the satisfaction of the customer.
PORTRAIT CONSULTANT'S PLEDGE
I pledge to arrive on location with ample time to be completely set up and ready to start 15 minutes before the first appointment.
I pledge to give a staff presentation so the customers understand the portrait consulting process.
I pledge to give prompt personalized service to every customer.
I pledge to create an environment that alleviates high pressure and focuses on the wants of the customer.
I pledge to work with my Photographer to ensure the satisfaction of the customer.